Return policy

Return Policy – Ummah Essence

Due to the nature of our products and in order to maintain the integrity and hygiene of our fragrances, we do not accept returns or exchanges for any reason other than damage or incorrect orders.

If your order arrives damaged or incorrect, please contact us at info@ummahessence.com within 7 days of receiving your order. We will do our best to resolve the issue promptly, in shaa Allah.

To help us process your return or refund, please include:

- Your order number
- A photo of the damaged or incorrect item
- A brief description of the issue

Please note:
We cannot verify if a fragrance has been used or opened due to the absence of a seal. For this reason, all sales are final unless there is a valid issue as stated above.